Eligibility for Refunds

Refunds are evaluated strictly based on billing and transaction verification criteria. Users are eligible to request refunds under the following scenarios:

  • Technical Failures: Billing duplicates or platform processing errors that result in multiple charges for a single ad slot.

  • Accidental Double-Billing: Where duplicate subscription orders for classified upgrades (e.g., Motors & Real Estate packages) are initiated in error.

  • Failed Delivery: Pro features or visibility upgrades that fail to go live within 24 hours of successful payment confirmation.

Non-Refundable Items

Certain listing packages, promotional campaigns, and subscription options cannot be refunded once delivered. These include:

  • Active Promotions: Featured, highlighted, or bumped ads that have already started their scheduled visibility period on our feed.

  • Violations of Terms: Ads removed by moderators due to policy violations, spamming, prohibited items, or fake/unverified listings.

How to Request a Refund

To open a claim, users must submit a complete request to our finance department within 14 business days of the initial transaction:

  • Required Details: Transaction reference number, bank receipt snapshot, and a detailed description of the processing fault.

  • Submission: Open a support ticket via chat with Al Basim or email our billing desk at zoqodeal@gmail.com.

Refund Processing Time

Once approved, refunds are credited back using the original channel of payment. Processing windows vary depending on Oman's regional bank policies and clearance loops:

  • Digital Wallets / Gateway Payments: Usually completed within 3 to 5 business days.

  • Bank Transfers / Cards: May require 7 to 14 business days for credit alignment on your statement.

Partial Refunds

We reserve the right to issue partial refunds under unique circumstances, such as early termination of a bundled multi-governorate promotion, where a pro-rated value is calculated based on unused visibility days.

Exchanges

In lieu of a cash refund, ZOQO DEAL offers exchange credits. Credits allow you to transition failed promotions to alternative categories (e.g., swapping a featured Motor listing credit for a Real Estate feature card) instantly.

Late or Missing Refunds

If your refund has not posted after 14 business days, please re-verify your transaction history with your banking provider. If they confirm no pending credits, reach our billing department with your ticket number for a fast audit loop.

Sale Items

Classified credits and listing packages purchased at promotional or discounted pricing rates are non-refundable. Only standard-priced listings qualify for full cash refund reviews.

Changes to This Policy

We reserve the right to revise this Refund Policy as our services and billing flows expand. Changes will become active immediately upon posting. We advise reviewing this document periodically to track updating protocols.

Contact Us

If you have billing anomalies, double-charge issues, or questions about listing policies, feel free to contact us immediately:

Email: zoqodeal@gmail.com

Phone: (+968) 92525149

Address: Al Ansab, Muscat, Sultanate of Oman